The mediator should listen the issues of both parties carefully to get information.
1. The mediator should listen the issues of both parties carefully to get information. If mediators listen carefully the stories of both parties they can find the positive and negative points of both which make them aware about the actual. Mediators ask to parties to focuses on positive points and ignore negative points of conflicts. When parties focuses on positive points can solve the issues. When negativity is removed means that problem is solved by focusing on positive points between parties.